Hi, How Can We Help You?



1Where can I consult concern related to guarantee?
To consult or send us a message, please go to the contact page, and fill in the form as required, and we will respond through e-mail. Or you can as well directly contact us through the number on our contact page at (+62)85-237-188-242. Or simply, reach us by clicking the WhatsApp icon in the right bottom corner of the official webpage of Etnustenun
2How do I make an order?

It's super easy to make an order on our official webpage. You can find our products at Shopee Mall, Tokopedia, and Blibli.com @characterland. Please, follow through with these steps to purchase from our website:

  • 1. Go directly to the product page and choose your favorite product,
  • 2. Enter the number of items you want to buy and click the ''add to cart'' button,
  • 3. Later, a product notification ''added to cart'' will appear. Click ''view cart'',
  • 4. You will be directed to the cart page. Please view and re-edit all the items that you have added to the cart before finalizing the order,
  • 5. If you have a special coupon, enter the code that has been given on the cart page,
  • 6. Complete the order by clicking ''proceed to checkout'' and paying the exact amount shown on the page via your preferred payment method,
  • 7. Sit back and wait for Etnus to confirm the order, pack it, and arrange the delivery
  • 8. You will receive a receipt number to allow you order tracking from the chosen payment method
  • 9. If the goods have arrived, make sure to record when you open the package. This is to prevent discomfort between the buyer and seller in case there is a damage on the product received.
  • 10. Thank you for shopping! Don't forget to give your best review via Instagram and tag us at @etnustenun
3What shipping service method do you use?
Etnustenun uses Raja Ongkir for our payment getaway. Some of the shipping services facilitated by Raja Ongkir are JNE, Pos Indonesia, TiKi, ESL Express, PCR, and RPX. After receiving the receipt number, you can go to the Raja Ongkir page and track your package from there
4Where can I get a discount coupon?
Don't forget to follow on our Instagram @etnustenun and fill out the newsletter on our homepage to keep a close watch on our best deals so you can redeem the discount coupon for your purchase at etnustenun.com

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    Please remain patient while waiting for our confirmation and keep your e-mail in check regularly in the period of 1x24 hours. Etnustenun provides full support to our dearest customers on Mondays-Sundays and Public Holidays.

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