Hi, How Can We Help You?
FREQUENTLY ASKED TOPICS
It's super easy to make an order on our official webpage. You can find our products at Shopee Mall, Tokopedia, and Blibli.com @characterland. Please, follow through with these steps to purchase from our website:
- 1. Go directly to the product page and choose your favorite product,
- 2. Enter the number of items you want to buy and click the ''add to cart'' button,
- 3. Later, a product notification ''added to cart'' will appear. Click ''view cart'',
- 4. You will be directed to the cart page. Please view and re-edit all the items that you have added to the cart before finalizing the order,
- 5. If you have a special coupon, enter the code that has been given on the cart page,
- 6. Complete the order by clicking ''proceed to checkout'' and paying the exact amount shown on the page via your preferred payment method,
- 7. Sit back and wait for Etnus to confirm the order, pack it, and arrange the delivery
- 8. You will receive a receipt number to allow you order tracking from the chosen payment method
- 9. If the goods have arrived, make sure to record when you open the package. This is to prevent discomfort between the buyer and seller in case there is a damage on the product received.
- 10. Thank you for shopping! Don't forget to give your best review via Instagram and tag us at @etnustenun
Get Support for Your Transaction
Please remain patient while waiting for our confirmation and keep your e-mail in check regularly in the period of 1x24 hours. Etnustenun provides full support to our dearest customers on Mondays-Sundays and Public Holidays.